Terms and Conditions

Who operates this service

This online pharmacy service is operated by the business identified on the website and at checkout. These terms apply to your use of the website and to any order placed through it.

By using the website or placing an order, you confirm that you have read and accepted these terms. If you do not agree with them, please do not use the service.

Orders and payment

You may place an order by selecting products, providing the requested information and completing checkout. An order is only accepted once payment has been authorised and the order has been confirmed. We may refuse or cancel an order where a product is unavailable, information is incomplete, payment cannot be verified or there is a reasonable concern about misuse.

• Prices are shown in South African rand and may change without notice.
• Any applicable delivery charges will be shown before you complete your order.
• Payment must be made using an available payment method.
• You are responsible for ensuring that your order and delivery details are accurate.

Shipping and delivery

Orders are delivered to the address provided at checkout, subject to service availability. Delivery times are estimates and may be affected by stock availability, prescription checks, payment verification, public holidays, weather, or events outside our reasonable control.

Some products may require special handling or an authorised recipient. We may contact you if delivery cannot be completed or if further information is needed. Risk in the products passes to you when they are delivered to you or to a person you have authorised to receive them.

Returns and refunds

For health, safety and product-quality reasons, medicines and other healthcare products may only be returned where they are damaged, faulty, incorrectly supplied or otherwise eligible for a return under applicable requirements. Products that have been opened, used, tampered with or stored incorrectly may not be accepted.

Contact us through the Contact page as soon as possible if an order is damaged, incomplete or incorrect. We may request photographs, order details or other information to assess the issue. Approved refunds will normally be made using the original payment method, subject to the relevant payment provider's processing times.

Prescriptions and medical information

Prescription medicines will only be supplied when a valid prescription or other required authorisation has been received and verified. We may contact the prescriber or request additional information before dispensing. A prescription does not guarantee that a product is suitable for every person or that an order can be fulfilled.

Information on this website is provided for general purposes and is not a substitute for advice from a qualified healthcare professional. Do not start, stop or change treatment based only on website information. Seek professional medical advice for diagnosis, treatment, possible interactions, allergies, pregnancy, breastfeeding or urgent symptoms. In an emergency, contact local emergency services.

Limitation of liability

We take reasonable steps to provide accurate information, process orders correctly and protect the security of the service. However, the website and delivery service may not always be available or free from errors, interruptions or delays.

To the extent permitted by applicable requirements, we are not responsible for loss or damage resulting from circumstances outside our reasonable control, incorrect information supplied by you, misuse of a product, failure to follow professional advice or instructions, or delays caused by third parties. Nothing in these terms excludes responsibility that cannot lawfully be excluded.

Changes to these terms

We may update these terms from time to time to reflect changes to the service, products, payment arrangements or applicable requirements. The updated version will be published on this website with a revised date where appropriate.

Changes will apply from the time they are published, unless stated otherwise. If you continue to use the website or place an order after the terms have been updated, you accept the revised terms.