Frequently Asked Questions

Add the products you need to your basket and follow the checkout steps to provide your delivery and payment details. You will receive an order confirmation once your order has been submitted successfully.

Contact us as soon as possible through the Contact page if you need to change or cancel an order. We can only make changes before the order has been processed for dispatch.

Check your email address and spam folder first, as the confirmation may have been filtered. If you still cannot find it, contact us with the details used during checkout so that we can assist you.

Delivery times depend on your address and the delivery option selected at checkout. The estimated timeframe will be shown before you complete your order, excluding weekends and public holidays.

When tracking is available, the delivery information will be sent to the email address provided with your order. You can also contact us if you need help checking the progress of a delivery.

The delivery provider may leave instructions or arrange another delivery attempt, depending on the address and local procedures. Please follow the instructions provided or contact us if the parcel cannot be delivered.

Read the product information carefully and consider your individual needs, allergies and existing medicines. If you are unsure, speak to a pharmacist or healthcare professional before placing an order.

Products are supplied in the packaging provided by the manufacturer, where applicable. Do not use a product if the packaging is damaged, opened or appears tampered with; contact us for assistance.

Availability can change as stock is replenished and orders are processed. Contact us to ask whether an alternative or an estimated restock timeframe is available.

Return eligibility depends on the product type, its condition and applicable health and safety requirements. Contact us before sending anything back so that we can explain the available process.

Contact us promptly with your order details and a description of the damage. Keep the product, packaging and delivery materials until you receive further instructions.

Once an approved return has been received and checked, the refund will be processed to the original payment method where possible. The time taken for the funds to appear may depend on your bank or payment provider.

We may collect information needed to process your order, such as your name, contact details, delivery address and payment-related information. Information is handled in accordance with the Privacy Policy.

Your information is used to process orders, arrange delivery, provide customer support and maintain the security of the service. It may also be used where necessary to meet legal or regulatory obligations.

You can contact us with questions about the personal information associated with your account or order. We may need to verify your identity before providing information or making a requested change.