Contact Us

How to Reach Support

For assistance with your online pharmacy order or account, please contact our support team by email at [email protected].

Information to Include About an Existing Order

To help us assist you promptly, include the following details in your message:

• Your order number
• The name used for the order
• A clear description of your enquiry
• Relevant details about delivery or the items in the order

Please do not include unnecessary personal or sensitive information.

Response Time

We aim to respond to enquiries within one business day. Response times may vary during busy periods or public holidays.

What Support Can Help With

Our support team can assist with general order, delivery, account and website enquiries, including:

• Checking the status of an order
• Helping with general delivery queries
• Assisting with account or website issues
• Clarifying general information about the ordering process

What Support Cannot Help With

Support cannot provide medical consultations, diagnose conditions, recommend treatment or issue prescriptions. For medical advice or prescription-related needs, please consult a qualified healthcare professional.