Privacy Policy

What data we collect

We collect information you provide when you create an account, place an order, request assistance or contact us. This may include your name, delivery address, email address, telephone number and order details.

When needed to supply medicines safely, we may also collect prescription details, health information and other information relevant to your order. We collect payment information through our payment service providers and do not usually store complete card details ourselves.

How we use your data

We use your information to process and deliver orders, verify prescriptions where applicable, provide customer support, manage your account and communicate with you about your orders.

We may also use information to improve our website, prevent fraud and misuse, keep business records and meet applicable operational and legal requirements. We will only send marketing messages where permitted and where you have agreed to receive them, or where you can reasonably expect them.

Cookies

We use cookies and similar technologies to keep the website working, remember preferences, understand how visitors use the website and improve website performance. Some cookies may be placed by service providers that help us operate the website.

You can manage or block cookies through your browser settings. Disabling some cookies may affect features such as account access, shopping and checkout.

Third parties and payment processors

We may share relevant information with trusted service providers that support website hosting, order fulfilment, prescription processing, delivery, customer support, fraud prevention, analytics and communications. These providers may only use information as needed to provide their services or as otherwise permitted.

Payments are handled by third-party payment processors. They receive the payment information needed to authorise and complete a transaction and handle it according to their own privacy practices. We may also disclose information where necessary to protect our users, our business or the public, or where disclosure is required.

Data retention

We keep personal information only for as long as it is needed for the purposes described in this Privacy Policy, including providing services, resolving queries, maintaining business records and meeting applicable requirements.

When information is no longer needed, we take reasonable steps to delete it, anonymise it or securely dispose of it. Some information may remain in secure backups for a limited period.

Your rights

Depending on the circumstances, you may ask us to:

• Confirm whether we hold personal information about you.
• Provide access to information we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete information where there is no valid reason to retain it.
• Limit or object to certain uses of your information.
• Withdraw consent where processing is based on consent.

We may need to verify your identity before responding. Some requests may be limited where we have a valid reason to retain or use the information.

How to contact us about data

For questions about this Privacy Policy or to make a request concerning your personal information, contact us through the Contact page. Please describe your request clearly and include the email address or other details used with your account so that we can identify the relevant records.

We will review your request and respond within a reasonable period. If we need further information to verify your identity or understand your request, we will ask for it.